Safety & Trust
Your safety is our top priority. Learn about our safety measures, community guidelines, and how to stay safe while using Hustla.
How We Keep You Safe
We've built multiple layers of protection to ensure a safe and trustworthy platform for everyone.
Identity Verification
All Hustlas undergo identity verification including phone number confirmation and profile validation.
HustlaScore System
Our reputation system tracks performance, reliability, and client satisfaction to help you make informed decisions.
Secure Payments
All payments are processed securely through our platform with buyer and seller protection.
24/7 Support
Our safety team is available around the clock to address concerns and resolve disputes quickly.
Background Checks
Enhanced verification for high-trust services includes background checks and skill certifications.
Community Reporting
Easy reporting tools allow the community to flag inappropriate behavior and maintain platform integrity.
Safety Tips for Clients
Check HustlaScore and read reviews before hiring
Communicate through the platform messaging system
Meet in public places for initial consultations
Use secure payment methods through the platform
Trust your instincts - report suspicious behavior
Keep personal information private until trust is established
Safety Tips for Hustlas
Verify client identity and job details before starting
Agree on payment terms upfront through the platform
Take photos of work progress for documentation
Maintain professional boundaries at all times
Report unsafe working conditions immediately
Keep emergency contacts informed of your location
What Not to Do
Avoid these behaviors to maintain a safe environment for everyone.
Don't share personal contact information too early
Don't make payments outside the platform
Don't ignore red flags or gut feelings
Don't work alone in isolated locations
Don't engage in discriminatory behavior
Don't provide services outside your skill area
Don't ignore platform policies and guidelines
Don't hesitate to report suspicious activity
Report Safety Concerns
If you encounter any safety issues, inappropriate behavior, or feel unsafe, contact us immediately through any of these channels.
Emergency Hotline
+27 (0) 800 SAFETY
24/7 Emergency Support
In-App Reporting
Report Button
Available on all profiles
Community Guidelines
Our community thrives on mutual respect, professionalism, and trust. Here are the core principles we all follow.
Respect
Treat everyone with dignity and respect, regardless of background or beliefs.
Honesty
Be truthful in your profile, skills, and communications with others.
Safety
Prioritize safety in all interactions and report concerns promptly.
Quality
Deliver excellent service and maintain high professional standards.