Terms of Service
Last updated: January 2025
These Terms of Service govern your use of the Hustla platform. By using our services, you agree to these terms.
1. Acceptance of Terms
By accessing or using the Hustla platform, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
These terms apply to all users of the platform, including Hustlas (service providers) and clients (service seekers).
2. Platform Description
Hustla is a digital platform that connects service providers ("Hustlas") with individuals and businesses seeking services ("Clients"). We facilitate these connections but are not a party to the actual service agreements.
Our Role
- • Provide a platform for service discovery and booking
- • Facilitate secure payments between parties
- • Maintain user profiles and ratings systems
- • Offer customer support and dispute resolution
3. User Accounts
Account Registration
- • You must provide accurate and complete information
- • You are responsible for maintaining account security
- • One person may only maintain one account
- • You must be at least 18 years old to use our services
Account Responsibilities
- • Keep your login credentials secure and confidential
- • Notify us immediately of any unauthorized access
- • Update your information to keep it current and accurate
- • You are liable for all activities under your account
4. Terms for Hustlas (Service Providers)
Service Standards
- • Provide services with professional skill and care
- • Complete jobs within agreed timeframes
- • Maintain appropriate licenses and insurance where required
- • Follow all applicable laws and safety regulations
Profile Requirements
- • Provide accurate descriptions of your skills and experience
- • Use genuine photos and information
- • Keep your availability status updated
- • Respond promptly to job inquiries
Pricing and Payments
- • Set fair and competitive prices for your services
- • Honor quoted prices and agreed terms
- • Use the platform's payment system for all transactions
- • Pay applicable platform fees as outlined in our fee schedule
5. Terms for Clients
Job Posting Requirements
- • Provide clear and accurate job descriptions
- • Offer fair compensation for services requested
- • Specify all requirements and expectations upfront
- • Ensure jobs comply with all applicable laws
Payment Obligations
- • Pay for completed services as agreed
- • Use the platform's secure payment system
- • Provide timely feedback and ratings
- • Report any issues through proper channels
6. Payments and Fees
Platform Fees
Hustla charges a service fee on completed transactions. Current fee structures are available in your account dashboard and may be updated with notice.
Payment Processing
All payments are processed through secure third-party payment providers. We do not store payment card information on our servers.
Refunds and Disputes
Refund policies vary by service type. We provide dispute resolution services to help resolve payment conflicts between users.
7. Prohibited Activities
The following activities are strictly prohibited:
Platform Misuse
- • Creating fake accounts or profiles
- • Manipulating ratings or reviews
- • Circumventing platform fees
- • Spamming or harassment
Illegal Activities
- • Any illegal services or activities
- • Discrimination or hate speech
- • Fraud or deceptive practices
- • Violation of intellectual property rights
8. Liability and Disclaimers
Platform Liability
Hustla acts as an intermediary platform. We are not responsible for the quality, safety, or legality of services provided by Hustlas, or the accuracy of user profiles.
User Responsibility
Users are responsible for their own safety and for verifying the credentials and suitability of other users before engaging in transactions.
Service Availability
We strive to maintain platform availability but do not guarantee uninterrupted service. We may suspend or modify services for maintenance or improvements.
9. Account Termination
By You
You may terminate your account at any time through your account settings. Some information may be retained as required by law.
By Us
We may suspend or terminate accounts that violate these terms, engage in prohibited activities, or pose risks to other users or the platform.
10. Governing Law
These Terms of Service are governed by the laws of South Africa. Any disputes will be resolved in the courts of South Africa.
11. Contact Us
If you have questions about these Terms of Service, please contact us:
Email: legal@hustla.africa
Address: Hustla Platform, Cape Town, South Africa
12. Terms Updates
We may update these Terms of Service from time to time. We will notify users of material changes and update the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated terms.